best pretzels and rye bread in Edmonton!
I think you have a pretty strong sense of entitlement to write a hilarious review such as this! I have been shopping there for years and completely understand their policies. They are a small, family owned and run bakery. I inquired how many pretzels they make on any given day and they said that generally what you see in the store is what they have for the entire day, and if they let unorganized and entitled people such as yourself clean them out every day, then those who cannot make it at 8:30 in the morning would never get anything. Pre ordering really isn't that difficult. I feel sad that you don't get to experience these delicious pretzels anymore. I am sure you have discovered that there are no comparisons locally. I can only assume that from your bogus and extremely long post, you are most likely twisting the story to make yourself look like less of a crazy, entitled customer. people forget this day in age that people on the other side of the counter assisting you with your purchase are people too.
This bakery is fantastic and deserves recognition. Maybe they are lucky to not have to deal with people like you and your husband anymore! I rate this bakery 5/5
Used to rate it pretty good, but lately somehow you feel a certain rudeness, when shopping and buying more.... Somehow it seems too much for the Sales Staff.
Artistic Bake Shop forces customers to limit their purchases!
I shop at Artistic Bake Shop from time to time; it never turns out to be a planned visit, so my shopping there happens if I happen to be in the neighbourhood. And so, I happened to be in the neighbourhood today, at 8:30 am. I asked for 2 dozen pretzels, but was told I can only get 18 (!). Note that there were 2 overfilled baskets of pretzels on their counter. I asked why I could not have 2 dozens. The young clerk told me that it was too early in the morning to sell that many, and not fair to customers who may come in later. I asked where was this policy posted. The other clerk responded that they have it posted in 3 places in the store (yet, I kept looking around and did not see any big signs). She said that I would have to order ahead of time if I wanted to buy that many pretzels. I told her that i made my decision at 6 am today. She was rude and ignorant and told me that if I wanted to buy pretzels it would have to be less than 2 dozens.
Where on earth do bakeries tell you that???!!! If I go to the Italian bakery and want to buy 10 baguettes, they are happy to have my business. If I go to the Polish bakery, the owner himself asks me if he should pack 3 dozen of their delicious Polish buns, and that he would like to see me there more often.
But, if I go to the German bakery, they tell me that it is too early to sell me 2 dozen pretzels although they have plenty of them.
RUDE!!! RIDICULOUS!!! ABSURD!!!
As if this was not enough, my husband called them when I told him what happened. He spoke to the point and expressed his dissatisfaction in a polite, yet assertive manner. Whoever he spoke to (he asked for the manager) told him that it was the policy and asked him to change the tone of his voice. (?!) He said he was dissatisfied and did not call to praise her, and asked her to explain what tone of voice she wanted to hear. AND.... she hanged up! Is that supposed to be an example of customer service???!!!
I will not shop there ever again. Their bread is not bad, but they are not the only European bakery in Edmonton. If I have to deal with their ridiculously stupid policy, then I am going to spend my money at other bakeries. Luckily for me there are other places with delicious breads that will/are happy to have my business.
Beware, maybe theyll post a new sign that says 1 bread per customer.